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Shipping & Returns

 

Important Note:  Out of Canada orders - please call us at 1-800-661-4250 to discuss shipping arrangements.

Shipping
All orders are subject to a shipping and handling charge. $12.00 in Ontario. $15.00 in Quebec. $16.00 in Alberta, British Columbia, Manitoba, Saskatchewan, PEI, New Bruinswick and Nova Scotia. $20.00 in Newfoundland, NWT, Nunavut and Yukon. Heavy items may be charged extra.

Overdue Accounts
We reserve the right to charge 1.5% interest per month on all overdue invoices. Orders received from a customer whose account is overdue will not be processed until the account is settled in full. Customers who have hand an account more than 60 days overdue will be sent a Pro-forma Invoice which must be settled before goods are dispatched. Over due accounts passes to Debt Collecting Agency will incur all collection costs.

Claims
Customer claims for shortages or breakage must be made within 5 working days of receipt of goods.

Returns
All goods must be by prior arrangements and must be accompanied by relevant invoice number and a Returns number issued by CPC. Credit note cannot be issued if this information is not supplied. Return goods to be sent Parcel Post C.O.D will not be accepted. Returned goods must be in unused re-saleable condition.

Special Orders
All non-inventory items and special orders will be sold on a non-returnable basis, subject to freight charges.

Repairs
All repairs are subject to shipping and handling charges in addition to the cost of repair.

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